Results
The results of each year’s awards will appear on this page. Currently, we are showing the results from the 2020, 2019, 2018 and 2017 Care Home Awards, respectively. By clicking on the image of the Winners book 2020 you can download your own copy.
Care Home Awards 2020
Results
Care UK is one of the largest providers of residential care for older people in the UK. With over 120 services providing care and support for nearly 7,000 residents Care UK is proud to be driving the UK’s largest new build development programme, with 12 new homes due to open their doors by the end of 2021.
Avery Healthcare provides residential, dementia, nursing, step down and respite care through 56 care homes in England, and operates four Hawthorns independent living retirement communities. In 2019 it delivered on financial performance, secured additional investment and made innovations in care and resident services. It opened two new care services and continued to invest in stock acquired in previous years. A crop of Outstanding ratings from the CQC has capped off a strong year of contribution to the sector.
The Parklands Care Homes Group serves eight locations in Moray and Highland, with a new care home opening soon in Fortrose and construction of a care hub in Inverness due to begin this year. Parklands is one of the largest independent care groups in the region, providing care for around 300 residents and employing almost 600 staff. In an area where care capacity has not kept pace with a fast- growing elderly population, Parklands is spearheading a multi-million-pound investment that will ensure that more older people can continue to live in their local community – creating around 200 additional employment opportunities in the process.
Cornerstone Healthcare Group is focused solely on caring for people with challenging behaviours associated with complex neurological, physical and mental health needs. Typically, residents have been in the mental health system for the majority of their lives but now their primary condition is a degenerative neurological one, which means the majority of homes cannot accommodate their needs and give them the quality of life they deserve. Cornerstone Healthcare provides people with a real home – in most cases, for the first time in their lives – where they will enjoy their remaining years with dignity.
Finalists: Canford Healthcare, CHD Living, Orchard Care Homes, Rotherwood Healthcare and Strong Life Care
Clare Court stands in a modest residential area in Birmingham and is a care home responding to, embracing, and enhancing the cultural diversity of its residents, staff group and community. It provides modern care as an integral part of an inclusive society. The demographic trend in the UK now reflects greater diversity and operators are tasked with providing suitable later life experiences for a range of peoples, cultures and faiths, where going into care need not mean giving up everything that has defined a person’s life, thus far. Clare Court aims to lead the way in this respect.
St George’s often works with residents who have failed placements in other care settings, taking some of the most challenging cases in the county. It’s fair to say that if they didn’t come to St George’s Park they would likely be sectioned or institutionalised. At St George’s staff do not medicate to resolve behaviour instead they investigate, take a step back and try different approaches, all while talking with the Local Authority and families. The staff never lose sight of the fact that, while they need to be task-orientated to ensure the correct and timely delivery of care, these are people’s lives that they are touching and helping to make more comfortable. To that end, every aspect of a resident’s life at St George’s is reviewed and assessed to ensure staff are helping, not hindering.
At Skylark House, every colleague supports the residents, helping them to enjoy each day to the full. Residents are free to do what they want and are encouraged to be independent. They play an active part in home life and make the most of the superb facilities, including the cinema, café and pub. Strong on social and leisure aspects, the Lifestyle team at Skylark House organises an array of activities, outings and entertainment, from film afternoons and flower arranging, to shopping trips and musical performances. There’s also a strong commitment to enabling residents to fulfil their dreams. In the words of one resident: “We’re surrounded by love – just really well looked after.”
Finalists: Broadbridge Park, Mercia Grange and The Albert Suites
Nearly shut down 5 years ago, The Close is now one of the best rated care homes in the country. Different, innovative and fun, it is a loving home that delivers care to their own special standards. Open, transparent and inclusive, The Close inspires and leads in new technologies and process and is ready to share them with the industry. The Close way is fast becoming short hand for “best practice”. From food service to activities, The Close leads the way and the team’s passion seems unbounded. For staff and residents, every day is more exciting than the last, with new developments ideas and practices designed for one purpose, to make the lives of those that work and live at The Close even better.
The award-winning staff at Loveday Chelsea Court Place are trained to the very highest level to ensure that each member of the team is cared for in a way that they would wish to be. As a result, the team provides the very best experiences and compassionate care to ensure the health, wellbeing and happiness of each resident is optimised to the highest level, ensuring every day is meaningful and lived well.
Finalist: Rowallan House
Chawley Grove Care Home provides residential, dementia and nursing care within a luxury setting. In line with the care team’s mission to ‘cultivate a relaxing, warm environment’, the home features bright, spacious bedrooms complete with en-suite facilities, as well as a beauty salon, bar, café, a cinema, and a private dining suite. The home is defined by its provision of person-centred care, focusing on the wellbeing, comfort and empowerment of residents. Less than a year after opening, Hamberley Care Homes announced in January 2020 that Chawley Grove had achieved a 9.9/10 rating on carehome.co.uk.
Rated ‘Outstanding’ overall by the Care Quality Commission in June 2019, Mercia Grange was the first Care UK new-build home to achieve this rating at its first inspection. It has Outstanding ratings for both “effective” and “well-led”.
The home is led by Home Manager, Shirley Gibbs. Shirley and her team are dedicated to the ‘exceptional’ in everything – from the impressive level of personalised care that they deliver, to the way colleagues are supported to succeed, and to how residents are encouraged to play a part in home life.
One resident’s family members said: “Every home should be fitted out to the standard of Hulton House.” It is an outstanding example of a home specialising in dementia care and on its opening day sold three beds! It features some ingenious themed interactive areas that are designed to look amazing and engage residents and some stunning interiors. Hulton Hose incorporates new technology, is well received by all who visit and is already part of the local community. Everyone comes away saying the same thing: “When can I move in?”
Finalists: Broadbridge Park, Harrier Lodge, Lynemore Care Home, Mercia Grange, Portobello Place and Roden Hall
I can hear the sounds of delight vibrating around Lewes! Sixteen nurses work at Valerie Manor. During the 15-month eligibility period for the Care Home Awards, the nursing team only had a total of 20 days sickness and no shifts covered by agency staff. Two nurses left during that period and three joined the team from the waiting list that Valerie Manor enjoys. The dedication and hard work of the nursing team is commendable and in the words of founder, Zoë Fry: “I am so proud of each and every one our nurses and winning the Best Nursing Care category in 2020 would mean the world to them all.
Finalists: Gwen Waldord House, Highbury New Park, Loveday Chelsea Court Place, Tall Trees and The Albert Suites
Everyone at Cheviot Court has the same goal: ‘Supporting residents to enjoy every day to the full, with the best of care’. The newest colleague has been at the home for two years – some have worked there for more than ten – so colleagues and residents develop close bonds. The team is extremely proactive – sourcing new training so that they can develop their skills in areas such as end of life care. They also strive to reduce the use of antipsychotic medication.
Located in Battersea Place retirement village, opposite the tranquillity of Battersea Park, The Albert Suites specialises in providing long- and short-term nursing, physio rehabilitation, convalescence, post- operative and palliative care. Residents benefit from hotel-inspired facilities including chauffeured transport, restaurant, lounge, 24-hour self-service pantry, private terrace, physio gym and indoor pool.
Finalists: Canford Healthcare, Kitnocks House & South Africa Lodge, Loveday Chelsea Court Place, Orchard Care Homes, Paisley Court, and St George’s Park
Whittle Hall conducted an evaluation study to see if an activity before a mealtime can improve the health and wellbeing of people living with dementia. The results suggest it improves weight, nutrition and the dining experience. It also improves socialisation, motor skills and interaction too. Activity before mealtime is one of the most exciting things to have been discovered by L&M in the last year that benefits every resident.
Finalists: Avery Healthcare, Dorset House, Encore Oakdale, Lennox House, Loveday Chelsea Court Place, Pear Tree Court, St George’s Park, Sandfields, The Close Care Home and The Dell Care Home
“Namaste” is an Indian greeting that means ‘to honour the spirit within’. The Namaste Care programme
that was piloted in 2019 at Care UK – and of which Whitefarm Lodge was a part – was designed to enable people with advanced dementia to feel loved and recognised as individuals. Colleagues at Whitefarm Lodge have trained to be Namaste Care Practitioners and held an hour-long session with five residents up to five times a week as part of the six-month pilot. Since the end of the pilot, more colleagues have been trained so that more residents can join the sessions.
To demonstrate value to its established Wellbeing and Activity model, in 2019, Avery Healthcare developed and launched a detailed and evidenced-based Wellbeing Measurement Tool. This clearly shows the progress of individual residents, against measures agreed with them, and is a fundamental part of truly person-centred care. The comprehensive tool covers all factors of mind, body and soul; the measure is first completed when a resident is admitted to a home, with staff trained to undertake it three-monthly thereafter, to demonstrate the Well-being improvements, and that residents are indeed living happier and more fulfilling lives, measured against their own criteria.
Finalist: Parkfield House
Strong Life Care has recently successfully implemented an initiative called “Recruit with the Resident” allowing residents to be involved in the interview process for new staff candidates. Ultimately, it’s the resident’s home and it is the residents that potential candidates will be supporting. The initiative has been very effective for Strong Life Care because residents can ask the candidate questions about their past experience, why they want to work in care and their reasons for wanting a role in this particular home. The candidates are also afforded the opportunity to ask residents questions about their experience at the care home and what they would like to see from new staff that may be different from what existing staff currently do for them.
Quality Audit Lead at South Africa Lodge and Kitnocks House, Aaron Ballinger, wanted to develop an empathy training experience for staff, tailored to the specific behavioural needs of the homes’ residents. He put together his own ‘In My Shoes’ dementia experience kit, which is not only extremely cost effective compared to commercially available models, but also gives him the scope to develop it for use in other training areas. One such are is manual handling, where staff will experience being hoisted while wearing the kit and experience the sensations that residents feel.
Finalists: Avery Healthcare, Care UK, Pelham House and Rowallan House
Care UK is passionate about the health and wellbeing of residents and colleagues, so, in summer 2019, the organisation came together behind their first national fundraiser, Ride800. This not only raised £45,000 for three important charities, but brought together over 10,000 colleagues and over 7,000 residents to focus on the importance of movement and exercise in promoting health and wellbeing. The initiative culminated in three Care UK directors completing a grueling 800-mile cycle ride from the most Southerly of their care homes in Dorset, to the most Northerly in Aberdeen, visiting 26 homes along the way.
Finalist: Caring Homes
Parklands’ care homes play an important role in the communities they serve, providing high quality care for their residents, but also bringing people and communities closer together. Throughout 2019, social events were held to promote awareness about dementia, provide support for those living with the condition, as well as those who care for them, and bridge the generational gap. In addition, Parklands launched a multi-media campaign to capture the oral testimony of older people and celebrate the places that mattered most to them. Residents were also invited to share their life tips with the younger generation.
Lammas House is a Sanctuary Care home in Coventry. There manager, Rukmi Silva, and her team care for 23 residents, many of who live with dementia in this Outstanding care home. Communication is central to every aspect of care at the home, enabling staff to enrich the lives of their residents.
Finalists: Avery Healthcare, Pelham House, Rotherwood Healthcare and Tor-na-Dee
Since joining Care UK’s Muriel Street in January 2019, Lifestyle Lead and Dementia Champion, Fieona Connolly, has transformed the frequency and quality of the activities, entertainment and outings that residents enjoy. As well as growing strong and varied links with the local community, Fieona has revitalised parts of the home to provide areas for meaningful occupation. Every decision at the home is now resident-led. As a result, residents feel empowered, relatives have peace of mind, and colleagues are enjoying supporting residents to live meaningful lives.
Finalists: Chetwynd House, Dorset House, Loveday Chelsea Court Place, Mowat Court, Muriel Street, Pelham House, Skylark House and The Close Care Home
Sanctuary Care’s bespoke care planning app ‘kradle’ replaces paper-based care plans, enabling staff to electronically plan, track and measure care delivered to residents. Staff make use of iPhones to update residents’ care plans at the point of care, enabling them to record accurate information securely and efficiently and giving them more time to spend with residents. Senior staff also use laptops to view and review full care plans as well as to access the management dashboard, which provides an overview, as well as highlighting any overdue actions.
Finalists: Collingwood Court, The Close Care Home and The Dell Care Home
A small, multiskilled team of Jon, Cat, Daniel and Adam is the dream team of care home facilities and maintenance at The Close. Available to support the residents and service every day of the year, the team is skilled in all manner of facilities management and truly a central part of The Close Care Home’s success as an outstanding care home. No issue is too small, and the foresight and thought of The Close’s Angels is caring and responsive.
Finalist: Echelforde
The benefits that fresh air and the great outdoors have on the health and wellbeing of older people living with dementia are widely recognised. The gardens at Tor-na- Dee care home show what can be achieved when you invest vision, time, energy, grants and the goodwill of colleagues, residents, relatives, friends and groups. Tor-na-Dee’s gardens bring joy, calm, meaningful activity and fun to residents and to the community as a whole.
Finalists: Chantry Court, Paisley Court, Pelham House and Priscilla Wakefield House with Magicare
Millers Grange is Care UK’s new, purpose-built care home in Witney, Oxfordshire. It officially opened in July 2019 and has been built to a design in keeping with local, vernacular architecture, using local Cotswold stone. The contemporary interior meets latest dementia-friendly design standards, both in terms of lighting, signage and wall/floor coverings, and also in providing areas for meaningful occupation and social activities. Outside, raised flowerbeds, a bar area, a circular pathway, and a range of seating areas provide opportunities for fresh air, relaxation and purposeful activity.
Finalists: Chantry Court, Hulton House, Portobello House, Roden Hall and Tanworth Court
Mobile Care Monitoring is the most widely used digital care system in the UK, and most widely referred software within social care. Over 1,600 care homes use Mobile Care Monitoring with 94% rated Good or Outstanding by CQC. Mobile Care Monitoring is the first, and in many respects still the only fully mobile, fit for purpose evidence of care system for residential social care. The app-based, icon-driven system saves every carer three days per month on paperwork with care interactions evidenced as they happen, achieving the company’s aim of giving staff more time to spend with residents and improving the quality of care for residents.
Finalists: Adaptive IT Solutions, Netli
PLMR is an ambitious and innovative full-service communications consultancy, supporting over 800 care homes nationally. A wide range of services is offered: from increasing brand awareness and boosting occupancy; through PR and marketing campaigns; to delivering award-winning reputation management support when the going gets tough. Whether working with an in-house team, or as a fully outsourced communications provider, PLMR’s name is synonymous with delivering exceptional communications services.
Finalists: Florence, Netli, Pic PR and Springup PR
Tunstall’s Carecom Nurse Call system moves beyond traditional, fixed callpoints to a flexible system better suited to the demands of modern care delivery, enabling care to be person-centred, rather than room-centred. Wireless receivers interact with smart pendants and a carers’ app to enable greater insight and a timely response to events, resulting in more efficient care delivery and better resident outcomes.
Bidfood works behind the scenes delivering food to around 5,400 UK care homes. The Bidfood care home team is passionate about delivering service excellence to care customers by adding real value, making their lives easier and helping them to grow. Customers clearly value the team’s passion; as shown by the healthcare customer satisfaction rating which has increased to an overall 97% excellent/good, up 2% against last year. So, well done to Bidfood.
Care Home Awards 2019
Winners, High Commendations and Finalists
BEST CARE HOME GROUP
CATEGORY WINNER (Group >50 Homes)
Care UK
Care UK is one of the largest providers of residential care for older people in the UK, with 120 services providing care and support for nearly 7,000 residents, as well as driving the UK’s largest, new build, development programme, with 42 new homes opened in the last seven years and 27 new homes due to open their doors by the end of 2020. Against the backdrop of this ambitious growth plan, the Care UK “Fulfilling Lives” approach to quality of care has enabled the Group to drive continued year-on-year improvements in employee engagement, regulator ratings and customer satisfaction.
CATEGORY WINNER (Group <50 Homes)
Tanglewood Care Homes
2018 has been an incredible year of transformation for Tanglewood, including work to: embed the emotion-centered approach to care into the wider company culture, transform bedrooms and communal areas while mitigating disruption, invest in the continual development of team members to give them the tools they need to succeed, break down barriers between indoor and outdoor living, and continue to spearhead initiatives to drive health and social care forward, with particular focus on technology and artificial intelligence.
HIGH COMMENDATION
Exemplar Health Care
Excellent care is a given at Exemplar Health Care, which achieved great things in 2018, but what makes the company different is its commitment to optimising the quality of life of every person in its care, and the willingness to provide specialist care that other organisations are not able to offer.
FINALISTS
PJ Care Specialist Neuro Care Centres
Rotherwood Healthcare Group
BEST INDIVIDUAL CARE HOME
CATEGORY WINNER
Valerie Manor
In the 11 years of Valerie Manor’s existence there have been special moments and celebrations with everyone involved. There have also been some immense challenges and as a small independent family run home they have made it incredibly difficult. But throughout the highs and lows, the Valerie Manor “family” has worked together to ensure Outstanding care is provided for residents and their families. “Being able to celebrate as the Best Individual Care Home in 2019 will add to the sum of those special moments and celebrations.”
HIGH COMMENDATION
Chelsea Court Place , IAC Group
Chelsea Court Place offers the very best levels of dementia care, delivering 24-hour bespoke nursing care in a purpose built home, fusing cutting edge dementia-friendly interior design with state of the art technology.
FINALISTS
Compton View Residential Care Home, Blue Sunrise Care
Rowallan House
The Marbrook Centre
BEST SINGLE CARE HOME IN A GROUP
CATEGORY WINNER
Manor Lodge, Care UK
Manor Lodge is a large, purpose-built care home, which celebrates its tenth anniversary in 2019. Thanks to a tireless commitment to improving all aspects of residents’ care the home recently achieved an “Outstanding” rating from the CQC – rare for such a large and nursing-led home. The team fosters an innovative approach based on continual learning and open communications and the firm belief that outstanding care requires “an open mind and an open heart”.
FINALISTS
Mountfichet House, Care UK
Dorset House, Rotherwood Healthcare Group
Perry Manor, Care UK
BEST FOR ARCHITECTURE, INTERIOR DESIGN, OR COMMUNAL SPACES
CATEGORY WINNER
Wellburn Care Homes
The Pantry is a fully refurbished dining experience in Ryton Towers Care Home – one of 14 in the Wellburn portfolio – situated in the quiet village of Ryton, west of Newcastle upon Tyne. The Pantry is a revolutionary take on the typical dining room, incorporating thoughtful design, paired with revolutionary approaches to dementia and elderly care. It has become a social hub, for residents, staff and the local community.
HIGH COMMENDATION
Stratton Court Village, Aura Care
The Village champions the ultimate in person-centred care and has been designed to offer residential, respite and dementia care in luxurious surroundings for people in their later years.
FINALISTS
Canwick House
Mercia Grange, Care UK
BEST FOR GARDEN OR OUTDOOR SPACES
CATEGORY WINNER
Broadwater Lodge, Care UK
Broadwater Lodge has always been animal-friendly. Residents have kept chickens and other pets for some time, and have enjoyed the regular animal therapy visits to the home. In 2018, they decided they wanted to go one better and began discussing the possibility of creating a smallholding. By August, Broadwater Lodge had converted its garden areas to a small farm. Named “Codgers’ Farm” by the residents, it has two pigs, two goats, a rabbit, two guinea pigs and a flock of chickens. It is a first, not just for the UK, but around the world.
FINALISTS
Dorset House, Rotherwood Healthcare Group
Rowallan House
Tanglewood Care Homes
BEST FOR COMMUNICATIONS
CATEGORY WINNER
Canwick House
Canwick House embraces state-of-the-art technology transporting our enthusiastic residents, into a variety of stimulating alternative worlds while care assistants engage them in conversations about what they are seeing. The virtual experience is tailor-made to each resident, taking them on a magical journey, back to their future to unlock wonderful memories
HIGH COMMENDATION
Valerie Manor
Advanced Care plans and the weekly blog are good examples of the way Valerie Manor addresses communication, utilising the skills of more junior staff as close relationships are formed with residents and relatives.
FINALIST
Clara Court, Care UK
BEST FACILITIES MANAGEMENT OR MAINTENANCE TEAM
CATEGORY WINNER
Cornerstone Healthcare Group
Maintenance Manager, Andy Foster, noticed seizure monitors were continually being broken. Replacing the units took time and considerable cost. His trial of alternative “wristwatch” systems has so far saved over £1500 and has the potential to save over £15,000 per annum.
Constantly looking to improve processes, Andy and his team sought replacements for existing mattresses to decrease fire risk and realised that the right mattress could also assist the care-staff with their work. As a result, between Andy and the QI Team they have reduced pressure sores to 1.8% – well below the national average of 23%.
HIGH COMMENDATION
Amberley Lodge, Care UK
Harry Sharrard joined Amberley Lodge as Maintenance Manager in May 2018 and has overseen major facilities projects and made improvements to the home environment, always with a smile. Harry also finds thoughtful ways to help make residents’ daily lives special – such as the Christmas joy he brought to the entire home by building a Santa’s grotto.
FINALISTS
Mountfichet House, Care UK
Rotherwood Healthcare Group
BEST FOR NON-CLINICAL FACILITIES
CATEGORY WINNER
Tanglewood Care Homes
A care home is defined by the community that it fosters; and Tanglewood has continued efforts over the past 12 months to create living spaces that foster great community spirit – spending much of the year refurbishing bedroom and communal spaces, to create homes that cultivate great relationships.
The Group has continued with their extensive refurbishment program this year, keeping Residents at the centre of every decision made about the home where they live.
HIGH COMMENDATION
Parkfield House, Canford Healthcare
At Parkfield House we have a various range of well-being moments that are meaningful for the residents, including four hens for therapeutic interactions, Equal Arts pottery sessions, community links, weekly visits from nursery up to secondary school pupils, Floral Society demonstrations, and books and audio books provided by the home service library.
FINALISTS
Dorset House, Rotherwood Healthcare Group
Hamble Heights, Encore Care
BEST FOR SPORTING, SOCIAL OR LEISURE ACTIVITIES
CATEGORY WINNER
Middleton Hall Retirement Village
Middleton Hall is a vibrant retirement community where residents live active and fulfilling lives. This “Living Well” philosophy, key to Middleton Hall covers health and fitness, recreation, spiritual, holistic and educational opportunities for all. A strong community ethos enables and supports residents and staff to live well by providing an environment conducive to social interaction and engagement. The village provides a range of hotel services including a restaurant, the Orangery (bar, café and shop) library, art studio, pool, spa, studio, gym, hairdressing salon and beauty treatment rooms and excellent outdoor sports facilities.
HIGH COMMENDATION
Sherwood Grange, Care UK
The team at Sherwood Grange takes great pride in creating an energising environment for residents. The three-strong lifestyle team has developed a flexible, dynamic, activities programme, providing group and one-to-one activities, outings and entertainment tailored to residents’ interests, backgrounds and identities.
FINALISTS
Brooklands Care Home, Carebase
Compton View Residential Care Home, Blue Sunrise Care
Kiwi House, Adept Care Homes
Perry Manor, Care UK
Tanglewood Care Homes
BEST FOR NUTRITION, FOOD OR DINING EXPERIENCE
CATEGORY WINNER
Ferndown Manor, Care UK
Helping residents enjoy the benefits of quality food and relaxed and sociable dining is key to the care provided at Ferndown Manor. The chefs gets to know every resident’s dietary needs and taste preferences and tailor menus accordingly, discretely creating tempting and nutritious modified meals where needed. Food also plays a big part in activities, as baking and tending the home’s veggie plots have become increasingly popular, as have monthly “Come Dine with Us” sessions to help alleviate social isolation in the area.
FINALISTS
Chelsea Court Place, IAC Group
Dorset House, Rotherwood Healthcare Group
Field Lodge, Care UK
Great Oaks, Encore Care Homes
St George’s Park, Rotherwood Healthcare Group
The Close Care Home
BEST MARKETING, ADVERTISING OR PR CAMPAIGN OR INITIATIVE
CATEGORY WINNER
Wellburn Care Homes
The Wellburn Post is a free quarterly magazine. Designed, written and edited in-house, and distributed across all the Group’s homes and their local communities. It’s aim is to help Wellburn as a care home provider, to engage with our residents, their loved ones and the communities, organisations and businesses, that are local to all 14 care homes across the region. With insightful relevant and topical content, the magazine covers a wide range of issues and subject matter within the care home sector and local region.
FINALISTS
Care UK
Rotherwood Healthcare Group
BEST TRAINING, RECRUITMENT OR RETENTION INITIATIVE
CATEGORY WINNER
Tanglewood Care Homes
This year, Tanglewood continued to shift its culture away from task-based care to emotion-centered care. As part of that transition the focus is heavily on residents. Employee apathy is the biggest operational risk to any care home community. Tanglewood has worked tirelessly to give team members greater meaning in their careers with training focusing on why they do things the way they do.
HIGH COMMENDATION
Encore Care Homes
Face-to-face leadership training is a priority to ensure staff and residents receive the care and support they deserve. Staff working with residents are often overlooked as leaders and Encore’s “Be An Effective Leader” programme provides the understanding, skills, knowledge and integrity needed to lead a team in a challenging sector.
FINALIST
South Africa Lodge, Cornerstone Health Care
BEST FOR NURSING CARE
CATEGORY WINNER
Chelsea Court Place, IAC Group
Chelsea Court delivers the highest level of 24-hour, bespoke, curated dementia care. The team ensures that each resident is cared for in the way in which they wish to be, going to great lengths to truly understand the individual and all aspects of their lives in order to provide the very best experiences and to optimise their health and wellbeing. From home assessments prior to moving in, detailed dementia care mapping, the commitment to investing in research and employing the latest pioneering techniques, the team work collaboratively and compassionately to prioritise the health of each individual and enrich the lives of all.
HIGH COMMENDATION
Jubilee House, Care UK
The nursing team at Jubilee House start getting to know residents before they move into the home. They perform in-depth pre-admission assessments so they can take a holistic approach to each new resident’s care and they produce incredible outcomes for residents.
FINALISTS
Gwen Walford House, Rotherwood Healthcare Group
Kitnocks House and South African Lodge, Cornerstone Health Care
The White House Nursing Home
BEST FOR SPECIALIST CARE
CATEGORY WINNER
The Marbrook Centre
The Marbrook Centre is a bespoke, newly-built, neuro rehabilitation centre, which opened in May 2016. With its own clinical Multidisciplinary Team, the Centre offers fast and slow stream outcome-focused rehab packages for those living following a life changing incident such as acquired brain injury, spinal cord injury or stroke and long term neurological conditions such as MND. Everything at the Centre is underpinned by the care ethos of the three Cs: Competence, Choice & Compassion.
HIGH COMMENDATION
Dearnvale, Exemplar Health Care
Part of Exemplar Health Care’s group of 26 specialist care homes, Dearnevale provides outstanding care for people living with complex neuro-disabilities, including Huntington’s disease, mental health conditions, stroke and brain injuries. Rated Outstanding by the CQC in March 2018, the 40 bed home credits a large part of its success to the excellence of long serving staff.
HIGH COMMENDATION
Parklands Manor, Signature Senior Lifestyle
Parklands Manor has been very successful in helping and assisting residents requiring respite services. Over 50% of respite residents have converted to a permanent stay at Parklands, which has received glowing testimonials from past residents and relatives, posting very positive reviews on Care home.UK, scoring 9.9 out of 10.0. The highest for any care home in the area.
FINALISTS
Amberley Lodge, Care UK
Chelsea Court Place, IAC Group
Mellieha at Elmswell, JS Care
PJ Care Specialist Neuro Care Centres
St George’s Park, Rotherwood Healthcare Group
BEST FOR CARE OF YOUNG PEOPLE
CATEGORY WINNER
PJ Care Specialist Neuro Care Centres
PJ Care provides a service desperately required in the UK, specialising in neurological care and rehabilitation with a focus on early onset conditions and young adults. Their unique balance of clinical and holistic care enables the company to care for individuals in a well-rounded way – from nursing, through to activities and social engagement. A significant in-house MDT, allows PJ Care to respond to the needs of residents and adapt to changing conditions.
The care model for younger people is the entry point of PJ Care’s specialist service for people with progressive neurological conditions. A 23-bedded unit provides a pathway for residents who are at the early stages of their progressive illness and require specialist input to optimise stability in those stages.
BEST FOR SPECIAL NEEDS CARE
HIGH COMMENDATION
Satya Nivas, Adjuvo Care (Valorum Care Group)
The Satya Nivas residential care home has transformed its services for people with learning disabilities since it was taken over by Adjuvo Care in November 2017. The residential care home in Leicester had previously been deemed non-compliant by the local council. Since Adjuvo took on the home it has been physically transformed by a refurbishment – while residents (all Hindu and Gujarati speaking) are now being supported to live safe and fulfilling lives in a way normally associated with supported living.
BEST NEW CARE HOME
CATEGORY WINNER
The Albert Suites, LifeCare Residences
Located within luxury retirement community, Battersea Place, The Albert Suites offers a continuum of care to village residents and to the wider community. From the serenity of 28 exclusive suites, residents can receive physio rehabilitation, convalescence, long- and short-term nursing, post-operative and palliative care. Residents enjoy exceptional communal facilities including a restaurant, tranquil lounge, 24-hour self-service pantry, private terrace, fully-fitted physio gym and indoor pool. The multi-disciplinary team appreciates that residents deserve the best care from professionals who respect them as individuals.
HIGH COMMENDATION
Ferndown Manor, Care UK
The team at Ferndown Manor has a fresh vision for what it means to live in a care home. Residents are supported to maintain their independence and freedom, making choices about what they want to do and when they want to do it. “They are in control of their care and their life. Ferndown Manor is a place from which they can visit friends, build social networks, attend churches and clubs and play an active role in the community.”
FINALIST
Whittle Hall, L&M Healthcare
BEST EQUIPMENT, PRODUCT OR PRODUCT SERVICE SUPPLIER
CATEGORY WINNER
OMI Mobi Interactive table/floor
OM Interactive has been a pioneer in the development of motion-activated projections for multi-sensory use since 2005. Their ground breaking interactive Mobii table/floor provides adults in care with meaningful person-centred activities that encourage movement, positive outlook, social opportunities and shared laughter with powerful visuals, colour therapy, games, quizzes, music and reminiscence content.
CATEGORY WINNER
Bidfood
Bidfood works behind the scenes delivering food to around 6,000 UK care homes. In the last year Bidfood has focused on supporting all care customers with practical collateral – particularly on dysphagia – whilst also delivering 45 bespoke projects for customers. The company has signed six key new contracts and enjoyed £12 million worth of sales growth, a 75% conversion rate on re-tenders/tenders, and 95% excellent/good satisfaction score.
FINALISTS
Little Islands
ROMPA
Winslow Resources, ROMPA
BEST PROFESSIONAL, BUSINESS OR CREATIVE SERVICE
CATEGORY WINNER
PJ Care Specialist Neuro Care Centres
PJ Care recognised that for their specialist service, caring for residents with very complex presentations, the level of HAI’s would be significantly greater than in a traditional care or nursing home and that for any adult safeguarding board to objectively consider reported incidents, they would require a detailed knowledge of the service and have the necessary professionalisms among board members.
PJ Care’s innovative approach employs a full time multi-disciplinary team that provides the necessary skill set and experience to properly and professionally work as a board. It bridges a gap in the market for a specialist service such PJ Care, because it has the necessary skill set to properly review any incident; a skill set lacking in adult safeguarding teams across the UK.
The biggest benefit however, remains the ability to quickly assess any situation, take any lessons learnt and with almost immediate effect, tweak care delivery if necessary, which serves the ultimate desire of continually improving the care provided for residents.
HIGH COMMENDATION
PLMR
PLMR is an ambitious and innovative full-service communications consultancy and supports over 800 care homes nationally with a wide range of services, from increasing brand awareness and online presence, through to PR and marketing campaigns, or delivering award-winning reputation management support when the going gets tough.
FINALIST
Fulcrum Care Home Management Support Services
BEST IT OR COMMUNICATIONS SUPPLIER
CATEGORY WINNER
The Daily Sparkle
The range of resources offered by The Daily Sparkle constitute a unique set of products that stimulate and enhance all kinds of communication in care home settings. Research suggests that activities and interactions like this help to preserve cognitive function. They also provide fun and the feel-good factor that is so important for people in residential care and are designed to help residents, their friends and families, and staff, managers and regulators communicate with each other effectively and happily, benefiting all.
HIGH COMMENDATION
Nexus Care, GHM Care
Nexus Care is a new messaging platform that delivers nurse call alerts and other alarms directly to the smart devices of carers, eliminating the need for noisy wallboards and other medical devices, improving the speed and efficiency with which carers respond to residents’ needs and provides detailed reporting on historic data.
FINALIST
Novacare, New Healthcare Solutions
Care Home Awards 2018
Winners, High Commendations and Finalists
OVERALL ACHIEVEMENT CATEGORIES
Best Larger Care Home Group (over 50 homes)
Sponsored by NHG
WINNER
Avery Healthcare
FINALISTS
Barchester Healthcare
Care UK
Best Individual Care Home or Community
Sponsored by NHG
WINNER
The Close Care Home
FINALISTS
Bradwell Hall Nursing Home
Innovative Aged Care for Chelsea Court Place
Marston Care for Fir Villa Care Home
The Shelley Care Home
Valerie Manor
Best Smaller Care Home Group (up to 50 homes)
WINNER
Tanglewood Care Homes
FINALISTS
Helme Hall
New Care Group
Best Single Care Home or Community in a Group
WINNER
Care UK for Mildenhall Lodge
HIGH COMMENDATION
Care UK for Whitby Dene
FINALISTS
Adept Care for Moat House
Helme Hall for Bishops Way
Springfield Healthcare for Chocolate Works
Tanglewood Care Homes for Cedar Falls
CARE HOME CATEGORIES
Architecture, Interior Design, Design of Common Areas
WINNER
Springfield Healthcare with Norr Architects for The Chocolate Works Care Village
FINALISTS
Adept Care Homes with Samantha Lord Interiors for Chetwynd House
Avery Healthcare for Avonmere Care Home
Barchester Healthcare
L&M Healthcare for Whittle Hall
New Care Group
PJ Care
Garden or Outdoor Spaces
Sponsored by Avery Healthcare Group
WINNER
Care UK for Britten Court
HIGH COMMENDATION
The Close Care Home
FINALISTS
Helme Hall for Huddersfield AMDU
Tanglewood Care Homes for Cedar Falls
Communication (with residents, etc)
Presented by the Care Workers Charity
WINNER
Canwick House
FINALISTS
Care UK for Little Holland Hall
Care UK for Mills Meadow
Wellbeing Care for The Dell
Facilties Management/Maintenance
WINNER
Care UK for Sandfields
HIGH COMMENDATION
The National Autistic Society and the North England facilities team
Nursing Care
Sponsored by Helme Hall, part of the Hennessy Group
WINNER
Valerie Manor
HIGH COMMENDATION
Care UK for Hollins Park
FINALISTS
Avery Healthcare for Birchwood Grange
MOP Healthcare for Barrowhill Hall
PJ Care
Nutrition, Food & the Dining Experience
WINNER (CARE HOME GROUP)
Avery Healthcare
WINNER (INDIVIDUAL CARE HOME)
Innovative Aged Care for Chelsea Court Place
FINALISTS
Care UK for The Terrace
Lilian Faithfull Homes
Valerie Manor
Non-clinical Facilities
WINNER
Tanglewood Care Homes
HIGH COMMENDATION
Wellbeing Care for The Dell
FINALIST
Helme Hall for Living Well Street
Sporting, Social or Leisure Activities
Sponsored by Fred Theatre
WINNER
Avery Healthcare
HIGH COMMENDATION
The Close Care Home
FINALISTS
Adept Care Homes for Moat House F
Care UK for Field Lodge
Care UK for Whitby Dene
Marston Care for Fir Villa
The Shelley Care Home
Marketing, Advertising or PR
WINNER
Canwick House
FINALISTS
Avery Healthcare
Care UK
Specialist Care
WINNER
Tanglewood Care Homes for Cedar Falls
HIGH COMMENDATION
Helme Hall for The Tom Wroe Unit
HIGH COMMENDATION
Innovative Aged Care for Chelsea Court Place
FINALISTS
Bradwell Hall Nursing Home
Care UK for Little Holland Hall
Care UK for Paisley Court
L&M Healthcare for Whittle Hall
Training Initiative
WINNER
Avery Healthcare Group
FINALIST
MOP Healthcare for Barrowhill Hall
SUPPLIER CATEGORIES
Equipment, Product or Product Service
Sponsored by Health plus Care Show
WINNER
Adaptive IT Solutions
WINNER
Bidfood
HIGH COMMENDATION
Person Centred Software
FINALIST
Next Filtration
Professional/Business Services
Sponsored by Health plus Care Show
WINNER
Norr Architects
HIGH COMMENDATION
Receptional
FINALISTS
Acute Training Solutions Ltd
GD PR and Media
Hempsons
Springup PR
Care Home Awards 2017
Winners, High Commendations and Finalists
OVERALL ACHIEVEMENT CATEGORIES (GOLD)
Best individual care home
WINNER (individual home) Valerie Manor
WINNER (single home in group) Care UK, Broadwater Lodge
Finalists
- Adept Care Homes, Kiwi House
- Barchester Healthcare, Harton Grange
- Berkley Care Group, Cumnor Hill House
- NABS Peterhouse
Best Care Home Group
WINNER PJ Care
HIGH COMMENDATION Care UK
Finalists
CARE HOME CATEGORIES (BLUE)
Architecture or Interior Design
WINNER Berkley Care Group, Cumnor Hill House
HIGH COMMENDATION Care UK, Abney Court
HIGH COMMENDATION L&M Healthcare, Finney House
Finalists
- Adept Care Homes, Kiwi House
- Devon Interiors for Anchor Trust, Mayflower Court
- MOP Healthcare, Churnet Lodge
- PJ Care, Eagle Wood
Communal Spaces
WINNER L&M Healthcare, Finney House Community Library
Finalist
Garden & outdoor space
WINNER NABS Peterhouse: 50 plants for 50 years
HIGH COMMENDATION Care UK, Tor Na Dee: Green places, inspiring spaces
Finalist
Clinical Facilities
WINNER Brighterkind
Finalist
Non-clinical facilities
WINNER Tanglewood Care Homes
HIGH COMMENDATION Signature Care Homes, Signature Senior Lifestyle
Sporting, Social and Leisure
WINNER Barchester Healthcare, Harton Grange
HIGH COMMENDATION Care UK, Appleby’s Amazing Activities
Finalists
Nutrition, Food, Dining Experience
WINNER The Close Care Home
HIGH COMMENDATION Care UK, Priors House – Proof’s in the Pudding
Finalists
- Brighterkind
- Ganymede Care, The Chiswick Nursing Centre: I – Hydrate
- Lilian Faithfull Homes: best food & nutrition choices
Marketing Initiative
WINNER Caring Homes Group: A Caring Perspective
HIGH COMMENDATION Care UK: Eating as We Age
HIGH COMMENDATION NABS Peterhouse: Residents at Heart of Marketing
Finalists
- L&M Healthcare: Finney House opening
- L&M Healthcare: new website
- PJ Care: Training creates exceptional USP
Nursing Care
WINNER Healthcare Homes Group, Meadow House
Finalists
Specialist Care
WINNER PJ Care: The specialist neurological care provider
Finalists
SUPPLIER CATEGORIES (GREEN)
Specialist provider
WINNER Equal Arts
Finalists
Professional services
WINNER Hempsons Solicitors
Finalists
Food and catering
WINNE Dine Contract Catering
Finalists
Training initiative or provider
WINNER Equal Arts: HenPower
Finalists
Equipment or furniture supplier
WINNER NHG
Finalists
General supplies, transport, soft facilities provider
WINNER Berwick Care Equipment
Finalists
IT & Communications
WINNER Equal Arts: HenPower
Finalists
Media Partner 2020
Category Sponsors 2020
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